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License and payments

Support menu License and payments

This page is for people who downloaded the EvidentlySo Android app from our website.

Buy a license

EvidentlySo needs a license to save messages and generate PDFs. You buy it on our website, then unlock the app with a code we email you. Prices are on the Pricing page.

  1. On our Buy page, tap Continue to payment.

  2. Pay on Stripe’s checkout page. We email you an unlock code.

  3. In EvidentlySo, enter the email address you paid with and your unlock code.

Already paid?

Enter the email address you paid with and your unlock code in EvidentlySo. Lost the code? Get a new unlock code. Codes we sent you before keep working.

Charges and refunds

The charge on your statement

Your statement shows LINK.COM* EVIDENTLYSO, and checkout and your receipt say “Sold through Link”. That’s your EvidentlySo purchase, through Link, Stripe’s checkout service. You don’t need a Link account.

Refunds

All sales are final. If you have trouble getting your messages out, we’ll work with you until you do.

We don’t give partial refunds. If we refund a purchase, the license it covers ends. A chargeback ends the license right away and cancels the Add-on. Refund Policy

License expired

Your snapshots and PDFs stay yours. To save new messages or generate new PDFs, buy a new 30-Day Pass on our Buy page, or keep going with the Monthly Add-on.

New phone

A license works on one phone at a time. You can move it to a new phone yourself once. Save what you need on the old phone first.

  1. On the new phone, install EvidentlySo from the Download page and go through setup.

  2. Tap Generate PDF transcript. When the payment screen shows, tap Already paid? Activate License.

  3. Type the email address you used to buy, and tap the button to send the link.

  4. Open that email on the new phone and tap the link. It works once, within 20 minutes.

  5. The license moves to the new phone. The old phone stops generating PDFs right away, and stops saving messages at its next license check.

  6. Connect the same Dropbox account on the new phone to see the messages you saved before.

A license can be moved this way once. After that, contact support, who can open a one-time transfer; then Activate License works once more.

Couldn’t check your license

  1. Turn on Wi-Fi or mobile data, then in EvidentlySo tap Try again.

Manage the Add-on

Update your card, see your receipts, or cancel the Add-on.

Manage your subscription

When it ends, your snapshots and PDFs stay yours.

Still stuck? Contact support.