Saving problems

This page is for people who downloaded the EvidentlySo Android app from our website.

No internet connection

Saving and generating need a connection. Turn on Wi-Fi or mobile data, then in EvidentlySo tap Resume saving. Nothing already saved is lost.

Your phone is out of space

The app shows about how much space it needs. In your phone’s Settings, open Storage and remove apps, videos or downloads you don’t need. Don’t delete text messages you may need. Then try again in EvidentlySo.

Your Dropbox is full

Free up space in your Dropbox, or add space to your plan. Don’t delete anything in Apps › EvidentlySo: those are your snapshots and PDFs. Then try again in EvidentlySo.

Dropbox is disconnected

In EvidentlySo, tap Connect and sign in to the same Dropbox account as before, so your snapshots and PDFs stay together. Then tap Save to Dropbox.

If it stopped in the middle of a PDF: connect Dropbox, then tap Resume saving.

Dropbox is busy or having a problem

Dropbox may be busy or down (status.dropbox.com). Wait a few minutes, then in EvidentlySo tap Resume saving. Your messages stay on this phone until they’re saved.

Still stuck? Contact support.