Legal
EvidentlySo Refund Policy
Version 1.0 · Effective [date of launch]
All sales are final, with the exceptions below. This policy is part of our Terms of Use.
Why sales are final
Before you pay, the free Compatibility Check shows a sample of your own messages, so you can see EvidentlySo works on your phone. Once you buy, you can save messages and make PDFs right away, and a PDF can't be taken back once it's made. So we don't refund a 30-Day Pass because it's no longer needed, because a case settled, or because a court or someone else didn't accept a PDF.
When we do refund
- EvidentlySo can't work on your phone. If the app can't save your messages or make PDFs on your phone at all, and our support team can't fix it, we'll refund your purchase in full. Contact support within 30 days of buying.
- Charged by mistake. If you were charged twice for the same thing, or charged for the Add-on after you cancelled it, we'll refund the extra charge.
- Where the law requires it. Nothing in this policy limits a refund the law in your state or Canadian province gives you. For example, some provinces let you cancel an online purchase if the seller didn't give you required information before you paid. [Canadian counsel: check that our pre-purchase disclosures and the receipt and Terms we email meet the internet-sales rules in Ontario, Alberta, British Columbia and the other provinces.]
The Unlimited Subscription Add-on
- You can cancel any time. Cancelling stops future charges.
- You keep access until the end of the month you've already paid for.
- We don't refund partial months.
- To come back after cancelling, buy a new 30-Day Pass.
How to ask for a refund
Use Contact support or email support@evidentlyso.com from the email address you paid with. Tell us what happened. We'll answer within [2 business days]. If we approve a refund, we refund the full charge; we don't give partial refunds. It goes back to your original payment method through Link (Stripe), usually within 5 to 10 business days. When a refund is issued, the license it covers ends.
Chargebacks
If you think a charge is wrong, please contact us first; we can usually fix it faster than your bank. If you file a chargeback, your license ends right away, and an Add-on subscription is cancelled so it doesn't charge again.
When your license ends
Your snapshots and PDFs aren't affected. They stay on your phone and in your own cloud storage.
Contact
Family Docs, Inc. · 3440 Youngfield St. #423, Wheat Ridge, CO 80033 · support@evidentlyso.com